Refund Policy

1. Nature of Our Service

Phone Protection Hub operates as an informational resource and review platform. We provide:

• Expert reviews and analysis of phone protection products
• Educational articles and buying guides
• Product recommendations and comparisons
• Links to third-party retailers (including affiliate links)

We do not:

• Sell physical products directly
• Process product orders
• Handle product shipping or delivery
• Manage product inventory

2. Third-Party Purchases

2.1 Retailer Responsibility

When you click on links from our Site and make purchases from third-party retailers, you are entering into a transaction directly with that retailer. The retailer is solely responsible for:

• Processing your order
• Shipping and delivery
• Product quality and condition
• Returns and refunds
• Customer service
• Warranty claims

2.2 Refund Requests for Third-Party Products

If you wish to return or obtain a refund for a product purchased through a third-party retailer:

• Contact the retailer directly using their customer service channels
• Follow the retailer's return and refund policy
• Reference your order number from the retailer
• Comply with the retailer's timeframes and conditions

Phone Protection Hub cannot process refunds for products purchased from third-party retailers.

3. Affiliate Commissions

Our Site contains affiliate links to third-party retailers. When you make a purchase through these links, we may receive a commission at no additional cost to you.

Important Points:

• Affiliate commissions do not increase the price you pay
• We do not handle your payment information
• Returns and refunds do not affect you, but may affect our commission
• We cannot refund affiliate commissions to customers

4. Paid Services (If Applicable)

4.1 Digital Services Refund Policy

If we offer any paid digital services or subscriptions:

• 7-Day Money-Back Guarantee: You may request a full refund within 7 days of purchase if you are unsatisfied with the service
• Subscription Cancellations: You may cancel subscriptions at any time, effective at the end of the current billing period
• No Partial Refunds: We do not offer partial refunds for unused portions of subscription periods

4.2 Refund Eligibility Conditions

To be eligible for a refund of paid services:

• Request must be made within the refund period
• You must not have violated our Terms and Conditions
• You must not have abused or excessively used the service
• Refund requests must be submitted through proper channels

4.3 Non-Refundable Items

The following are not eligible for refunds:

• Services consumed beyond the refund period
• Promotional or discounted services explicitly marked as non-refundable
• Gift subscriptions after they have been redeemed
• Services obtained through fraudulent means

5. How to Request a Refund

5.1 For Third-Party Products

Contact the retailer where you made your purchase directly. Each retailer has their own return and refund process.

5.2 For Our Services (If Applicable)

To request a refund for any paid services provided by Phone Protection Hub:

1. Email us at: contact@phonearmourpro.com
2. Include "Refund Request" in the subject line
3. Provide your order/transaction number
4. Explain the reason for your refund request
5. Include your name and contact information

5.3 Refund Processing Time

If your refund request is approved:

• We will process the refund within 5-10 business days
• Refunds will be issued to the original payment method
• Bank processing may take an additional 5-10 business days
• You will receive email confirmation of the refund

6. Disputes and Issues

6.1 Product Issues

If you experience problems with a product purchased from a third-party retailer:

• Contact the retailer's customer service immediately
• Document the issue with photos or videos if applicable
• Keep all correspondence with the retailer
• Review the product's warranty information

6.2 Our Assistance

While we cannot process refunds for third-party products, we can:

• Provide general guidance on return processes
• Update our reviews if we learn of systemic product issues
• Share information about alternative products

7. Cancelled Orders

7.1 Third-Party Orders

To cancel an order placed with a third-party retailer:

• Contact the retailer immediately
• Cancellation policies vary by retailer
• Orders already shipped may not be cancellable
• Follow the retailer's cancellation procedures

7.2 Our Service Orders (If Applicable)

For any paid services we offer:

• You may cancel within 24 hours of purchase for a full refund
• After 24 hours, standard refund policy applies
• Cancellations must be requested via email

8. Incorrect Charges

If you believe you have been incorrectly charged:

• For third-party purchases: Contact the retailer immediately
• For our services: Contact us at contact@phonearmourpro.com with:
  • Your transaction details
  • Description of the incorrect charge
  • Supporting documentation

We will investigate and resolve legitimate billing errors within 10 business days.

9. Chargebacks

We take chargebacks seriously. If you file a chargeback:

• Please contact us first to resolve the issue
• Fraudulent chargebacks may result in account termination
• We reserve the right to dispute illegitimate chargebacks
• Chargeback fees may be pursued for fraudulent claims

10. Consumer Rights

10.1 UK Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law, including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Right to cancel distance contracts within 14 days

10.2 EU Consumer Rights

For EU customers, your rights under EU consumer protection directives remain unaffected.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our services after changes constitutes acceptance of the modified policy.

12. Limitation of Liability

Phone Protection Hub is not liable for:

• Products purchased from third-party retailers
• Retailer refund policy disputes
• Delayed refunds from third parties
• Product quality or performance issues
• Shipping or delivery problems
• Changes to third-party refund policies

13. Contact Us

14. Acknowledgment

By using our Site and services, you acknowledge that you have read, understood, and agree to this Refund Policy.